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The Caltech benefits program is designed to provide quality, competitive benefits that are affordable for you and the Institute.

Caltech shares the cost of most benefits with you and gives you the opportunity to supplement your coverage with certain voluntary plans.

The program provides a strong base of coverage for you and your dependents, and the ability to choose the plan and the level of coverage that best meet your needs.

Anthem Concierge — On Campus

Keita Heckard
Phone: (626) 395-6628
On campus in the HR Building

Our Anthem Concierge can help you:

  • Understand what your plan covers
  • Find an Anthem doctor, hospital, lab, or other provider
  • Make appointments for you
  • Find lower-cost meds
  • Set up mail order prescriptions
  • Use Anthem's Estimate Your Cost tool 
  • Read your explanation of benefits (EOB), resolve provider billing errors, and understand claim appeals process
  • Register for LiveHealth Online, Anthem's telemedicine service
  • Get answers to your Health Savings Account (HSA) banking questions
  • Learn about special programs available to you
    • Condition Care
    • Future Moms
    • 24/7 NurseLine
    • And, more
  • Get answers to questions about your Anthem plan